goEnglish › Courses › Effective Communication Skills › 3: Effective People Skills

Effective People Skills

 

This course looks at the inter-personal skills required when working in a team, dealing with clients and customers and managing people (team-leading). It also examines how to project your own image in the best possible way.

 
Session 1

Team working

  • Team dynamics
  • Personal characteristics
  • Team building
  • Motivation, encouragement and support
Session 2

Customer Care

  • Everyone’s a customer
  • Telephone technique
  • Clarification strategies
  • Face to face communication
Session 3

Managing People

  • Setting objectives
  • Empathy and motivation
  • Influencing your people
  • Performance review
  • Resolving problems
Session 4

Self-Projection

  • Presenting yourself and interview strategies
  • Self-confidence and body language
  • Socialising
  • Controlling nerves

Contact us for more information  or to make a reservation.

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