Effective People Skills

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Effective People Skills

Este curso revisa las habilidades necesarias en las relaciones interpersonales al trabajar en equipo, tratar con clientes, tener personal a cargo ('team-leading'). También examina cómo proyectar su propia imagen de la mejor manera posible.

Session 1	Team working Team dynamics Personal characteristics Team building Motivation, encouragement and support
Session 2	Customer Care Everyone’s a customer Telephone technique Clarification strategies Face to face communication
Session 3	Managing People Setting objectives Empathy and motivation Influencing your people Performance review Resolving problems
Session 4	Self-Projection Presenting yourself and interview strategies Self-confidence and body language Socialising Controlling nerves